Data protection

We require certain information in order to provide an optimal service. At the same time, our most important asset is the trust of our customers. It is thus our first priority to protect our customers’ data and only to use this in ways that our customers would expect of us. It goes without saying that we strive to comply with the requirements of data protection legislation. We also consider it important to ensure that you are aware of what information we store and when and how we use this information.

Your visit to our website is recorded. The main information logged is your current IP address, the date and time of your visit, the type of browser you are using, the operating system of your PC and the pages you view. It is not possible on the basis of this information to identify you nor is it our intention to do so by recording this information.

This information is collected for data security purposes and to help us improve our internet services. Apart from being used for statistical analyses, in which case the data are used in anonymous form, this information is not otherwise evaluated. The information is not used to create or process personal internet browsing histories or similar profiles.

In addition, we only save personal data that you voluntarily provide to us, e.g. during the registration procedure, as a result of participation in a survey or competition, as part of an online application or to complete a contract. You will be informed in the relevant input and contact forms why we need the data in question. This data will be transferred via the internet in encrypted form only.

The personal data that you supply to us through a website or by email (such as your name and address and your email address) are required only for the purposes of correspondence with you and will be processed only for that purpose for which you supply the information to us.

On occasion, we may use information about you that we have obtained from other sources and add this to the data we have collected for your customer account. We reserve the right to obtain information on your payment history from third parties (such as mail order companies and credit agencies) so that we can offer you certain payment options (e.g. purchase on account) or other financial services.

You have the right to delete the personal data that you have supplied to us at any time. Please note that any data supplied by you that is essential for the purposes of invoicing and accounting will not be affected by any notice of cancellation/revocation or by deletion.

We are required to obtain your explicit consent before we use your email address or telephone/mobile/fax number for the purposes of marketing or market and opinion research. You can provide this consent electronically when entering the relevant information and have the right to withdraw this consent, once given, at any future time.

Personal information that is supplied to us through our website is only stored until it has been used for the purpose for which it was supplied to us. In cases in which there are specific requirements with regard to the retention of data in order to comply with commercial or taxation legislation, it may be necessary to store the information for a period of up to 10 years.

If at any point you wish to have your personal data deleted or should this at some stage become inaccurate, you need only contact us and we will arrange for the information to be deleted or corrected as appropriate (assuming that this is not in violation of existing legislation). On request, we will inform you free of charge of all your personal data which we are storing.

From time to time, we provide links to external websites. Although we take care when selecting external websites, we can provide no warranty and accept no liability with regard to the accuracy and completeness of information provided by these, nor can we guarantee that the data security of these is adequate. This data protection declaration also does not apply to linked external websites.

We conduct all our transactions in such a way that we ensure that our obligations are met in all countries in which we are represented.

Persons under the age of 18 years should first obtain prior consent from their parents or guardians before supplying personal data to us.

A minor may only supply personal information to us if they have obtained prior consent to this from their guardian or the minor is at least 12 years of age. The information supplied will be treated as stipulated in this data protection declaration. Before you provide your consent, please inform your child of the potential risks of entering into contact with strangers and of the release of personal information over the internet.

Should we introduce new products or services, alter our internet services or should there be improvements to internet and computer security technology, this data protection declaration will be updated. We thus reserve the right to revise or supplement this declaration as appropriate. The revised/updated version of the declaration will be published on this site. It is thus advisable to regularly visit our website and review the current status of our data protection declaration.

All the information provided on this website has been reviewed with all due care and attention. However, we can provide no guarantee that the content of our own web pages are accurate, complete and current at all times.

A firewall system is in place to prevent unauthorised access. Several encryption and identification levels are used to preclude unauthorised searches or interception of customer data during transmission. To augment the internal encryption systems employed by browsers, we use enhanced encryption technology to stop unauthorised persons decoding this information.

Each time you visit a page of our website, the IP address being used by your computer and the name of your internet service provider, the date, duration and time of your visit and the name of any files and the volume of data retrieved are saved to a file.

Cookies are small text files that are stored on the PC of an internet user. They serve to optimize the internet connection during your visit to our web pages. At the same time, cookies supply us with information that enables us to modify our web pages to the needs of our visitors. Certain of our cookies are active only for the duration of your visit. However, certain of our advertising service suppliers use cookies that store data over longer periods. This information is used only to evaluate the use of our website. All the cookies on our web pages collect technical information only and not personal data.

If you are dissatisfied with the data protection measures outlined here or should you have any questions concerning the collection, processing and and/or use of your personal data, please do not hesitate to contact us. We will respond as quickly as possible and consider the implementation of any suggestions for improvements you care to supply. Please contact our Data Protection Officer directly.